Shipping Policy

Effective Date: June 25, 2026

1. Overview

This Shipping Policy explains how orders are processed and delivered for purchases made through our fashion e-commerce website. We ship apparel, accessories, and wardrobe essentials with the goal of getting your order to you safely and reliably.

2. Order Processing

Orders are usually processed after payment is confirmed. Processing times may vary during launches, sale periods, holidays, or high-demand collection drops. Orders placed on weekends or public holidays may begin processing on the next business day.

• You will receive an order confirmation after checkout.

• You will receive tracking details when the order ships.

• Processing and delivery timelines may vary by destination.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs checks, incorrect addresses, or peak shipping seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, order value, shipping method, and any active promotions. Free shipping offers may require a minimum order value and may exclude certain locations or oversized items.

5. Address Accuracy

Please ensure your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided at checkout.

6. Tracking

Once your order ships, tracking information may be sent by email or made available in your account. Tracking updates can take time to appear after the courier receives the package.

7. International Shipping

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These costs are the customer’s responsibility unless clearly stated otherwise at checkout. Customs processing may also affect delivery time.

8. Lost, Delayed, or Damaged Packages

If your package is delayed, missing, or arrives damaged, contact our support team with your order number and tracking details. We will help investigate with the courier and provide the next available options.

9. Contact

For shipping questions, contact our support team through the contact details provided on the website.

Email: hello@ecom.shop
Website: https://ecom.shop